A surgical approach to medical billing

We save healthcare providers time and maximise revenue with guaranteed results. Discover our personalised billing solutions.

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We take a human approach to billing

Unlike other billing providers that rely on automated processes, we put your revenue in the hands of real people with real experience. It’s what makes us able to go the extra mile to get you every dollar earned.

Our specialists apply a combined 25 years of experience to overseeing every aspect of your medical billing. What makes us different is that we’re built on a foundation of medical expertise. Surgical Billing Service is run by medical practitioners, for medical practitioners.

We understand your needs at every step of the way, allowing for faster bill processing, payment facilitation, account follow-up and insurance claims. Spend your time attending to patients, while we make sure you get paid.

Revive your revenue. Register now

Why choose us?

Whether you’re a surgeon, anaesthetist, surgical assistant or physician, your time is in short supply. We make it easy to get started and remove ongoing paperwork. No portals to navigate. No logins to remember. No hoops to jump through.

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Rapid payment
Using electronic ECLIPSE technology.
Easy submission
Submit your bills directly via email. No login required.
Reliable reporting
Receive fortnightly payment summaries & quarterly BAS statements.

Less time chasing bills. More time with your patients.

You didn’t get your medical degree to become an accountant. Your practice is based on caring for your patients. We ensure you have the time to do just that, while we take care of the financials.

By Doctors, for doctors

Because Surgical Billing Service was founded and continues to be run by medical practitioners, we know not every practice is the same. We tailor our billing solution to the unique requirements of your practice. We can process all private patients, no gap, known gap, uninsured patients, DVA, Workcover and TAC. We do it all.

Premium Services

Because we use human specialists and not automation, we’re able to ensure results for even the most complicated billing. Informed financial consent and prepayments are included under our premium services.

No Additional invoices

Our service is set-and-forget. With low fixed-fees automatically deducted from your bills, you’ll never know we were there. You send us your bills and receive our fortnightly payments directly into your bank account. Nothing more, nothing less.

No data entry needed

Our specialists take care of all the paperwork. Once you’re registered for our service, it’s just a matter of emailing us your bills as they arise and we do everything else. We make sure all the necessary details are in order, we follow up anything that’s missing, we take care of every step of the process.

What does it cost?

Our entire approach revolves around removing the hassle of bills, so we make sure we’re not adding to that. Our processing fee is automatically deducted from your billing, so you never have to think about it. There is no minimum monthly or weekly amount that you need to bill with us, and no registration or start up fees.

No matter how complex, no matter how big or small, our fee percentages are always the same. There are no lock in contracts and you can cancel any time.

Standard

Excludes GST

Premium¹

Excludes GST

¹ Includes Informed Financial Consent and Prepayments

Registration Form

Please address the highlighted errors before submitting

Surname*

Given names* Date of birth* Street Address

Suburb

Postcode

Email Address* Work Number* Mobile Number Mobile Number ABN Number

Required Field *

Bupa - no gap

Bupa - known gap

HCF - no gap

HCF - known gap

Provider Number Provider Location

Processing Fee Rate:

plus GST

Please pay recoveries from Surgical Billing Service into the following account:

Name of Bank, Building Society or Credit Union Account Name

BSB No.

Account No.

I agree to the Terms and Conditions

Interpretation

In these terms and conditions, the expressions “we”, “us” and “our” are a reference to MLB Medical Services Pty Ltd ACN 608 484 939, trading as Surgical Billing Service.

Acknowledgment

You acknowledge that you had a reasonable opportunity to examine these terms and conditions prior to using our website, that you have availed yourself of that opportunity. You agree to be bound by these terms and conditions and comply with them.

Amendments

We may amend these terms and conditions from time to time. Amendments will be effective immediately upon notification on the website. Your continued use of the website following such notification will represent an agreement by you to be bound by the terms and conditions as amended.

Limitation of our liability

Pursuant to s 64A of the Australian Consumer Law (under the Competition and Consumer Act 2010 (Cth)), this clause applies in respect of any services supplied under these terms and conditions which are not of a kind ordinarily acquired for personal, domestic or household use or consumption, unless you establish that reliance on it would not be fair and reasonable. If this clause applies, our liability for breach of a guarantee conferred by the Australian Consumer Law (under the Competition and Consumer Act 2010 (Cth)), other than those conferred by ss 51–53 of that Law, is limited to any one of the following as determined by us:
1. the supplying of the services again; or
2. the payment of the cost of having the services supplied again.
To the extent permitted by law:
1. we exclude liability for any loss damage (including indirect, special or consequential loss or damage) however caused (including through negligence), which you may directly or indirectly suffer in connection with your use of this web site or any linked web site, nor do we accept any liability for any such loss arising out of your use of or reliance on information contained on or accessed through this web site; and
2. any condition, warranty, right or liability which would otherwise be implied in these terms and conditions is excluded.

Excluded terms

To the extent permitted by law, any condition, warranty, right or liability which would otherwise be implied in these terms and conditions is excluded.
The application of the United Nations Convention on Contracts for the International Sale of Goods (the Vienna Convention) to these terms and conditions (by virtue of any law relevant to these terms and conditions) is excluded.

Specific warnings

You must ensure that your access to this website is not illegal or prohibited by laws which apply to you.
You must take your own precautions to ensure that the process which you employ for accessing this website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. We do not accept responsibility for any interference or damage to your own computer system which arises in connection with your use of this website or any linked website.
We have no reason to believe that any information contained on this website is inaccurate, but we do not warrant the accuracy, adequacy or completeness of such information, nor do we undertake to keep this website updated. We do not accept responsibility for loss suffered as a result of reliance by you upon the accuracy or currency of information contained on this website.
We do not give you any assurances that any information contained on this website will be suitable for your purposes or that it will be error-free. You agree that you will not rely on the any such information or its availability and that any reliance you make will be on your own independent assessments with the aid of qualified independent advice.
Responsibility for the content of advertisements appearing on this website (including hyperlinks to advertisers’ own websites) rests solely with the advertisers. The placement of such advertisements does not constitute a recommendation or endorsement by us of the advertisers’ products and each advertiser is solely responsible for any representations made in connection with its advertisement.

Copyright

Copyright in this website (including text, graphics, logos, icons, sound recordings and software) is owned or licensed by us. Other than for the purposes of, and subject to the conditions prescribed under, the Copyright Act 1968 (Cth) and similar legislation which applies in your location, and except as expressly authorised by these terms and conditions, you may not in any form or by any means:

adapt, reproduce, store, distribute, print, display, perform, publish or create derivative works from any part of this website; or
commercialise any information, products or services obtained from any part of this website;

without our written permission.

Trade marks

Except where otherwise specified, any word or device to which is attached the ™ or ® symbol is a registered trade mark.
If you use any of our trade marks in reference to our activities, products or services, you must include a statement attributing that trade mark to us. You must not use any of our trade marks:

in or as the whole or part of your own trade marks;
in connection with activities, products or services which are not ours;
in a manner which may be confusing, misleading or deceptive;
in a manner that disparages us or our information, products or services (including this website).

Restricted use

Unless we agree otherwise in writing, you are provided with access to this website only for your personal use. You are authorised to print a copy of any information contained on this website for your personal use, unless such printing is expressly prohibited. Without limiting the foregoing, you may not without our written permission on-sell information obtained from this website.

Links

In this website
This website may contain links to other websites (“linked websites”). Those links are provided for convenience only and may not remain current or be maintained.
We are not responsible for the content or privacy practices associated with linked websites.
Our links with linked websites should not be construed as an endorsement, approval or recommendation by us of the owners or operators of those linked websites, or of any information, graphics, materials, products or services referred to or contained on those linked websites, unless and to the extent stipulated to the contrary.
To this website
Except on the terms of any separate agreement with us, we give no licence to exercise any intellectual property rights in anything (including information and content such as films, sound recordings, literary works and artistic works, whether in a material form or not) on or accessible via this website (“materials”) and neither you nor any person permitted by you or subject to your directions or control who may be able to access any materials (“controlled persons”) shall exercise any such intellectual property rights, including the right to reproduce the materials or to communicate them to the public (including via any form of linking). Without limiting the preceding sentence, any uses or disclosures (including reproductions and communications to the public) of any materials by you and by any controlled persons must be subject to you:

ensuring that those uses and disclosures are undertaken at your and their own risk, including the risk of being sued for intellectual property infringement or misleading or deceptive conduct;
ensuring that all links to any materials are never presented or useable in a way where the presentation or use of the link does not make it obvious to a viewer or user of the links or linked materials that the source of the materials is this website;
ensuring that anyone by whom your and their links to the materials may be used or disclosed are the same as those who may access the materials directly from this website;
ensuring that anyone by whom your or their links to the materials may be used or disclosed are not able to circumvent limits (including technological restrictions and as to location) applying in respect of the materials were the materials to be accessed or sought to be accessed directly from this website rather than via their links; and
being otherwise subject to our directions, including any take down, cease or desist directions.

Security of information

Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk. Nevertheless, once we receive your transmission, we will take reasonable steps to preserve the security of such information. You agree that you will not share your password, let anyone else access your account, or do anything that might put the security of your account at risk. We reserve the right to remove your username or similar identifier in respect of your account if appropriate. You acknowledge sole responsibility for and assume all risk arising from your use of this website.

Website privacy policy

We undertake to comply with the website privacy policy annexed to these terms and conditions. The policy may be updated from time to time. Amendments will be effective immediately upon notification on the website. Your continued use of the website following such notification will represent an agreement by you to our website privacy policy.
For the avoidance of doubt, our website privacy policy applies to information we collect via the website. A separate privacy policy applies in respect of information that we collect for the purpose of providing services that we are separately engaged to provide.

Termination of access

Access to this website may be terminated at any time by us without notice. Our disclaimer will nevertheless survive any such termination.

Governing law

These terms and conditions are governed by the laws in force in Victoria, Australia.

To return to the website

To return to the website, click where indicated. By doing so, you acknowledge that you have read, understood and accept the above terms of use.

Website Privacy Policy

This privacy policy applies to information we collect via the website. A separate privacy policy applies in respect of information that we collect for the purpose of providing services that we are separately engaged to provide.
We may collect information about visitors to the website, such as name, address, phone details, email, ABN, provider number, provider location, processing fee rate (basic or premium) and bank account details. The policy below explains what we may do with the information we collect from the website.
Unless you object, this information may be used:

to send news, information about our activities and general promotional material which we believe may be useful to you;
to monitor who is accessing the website or who may use the services promoted on the website; and
to profile the type of people accessing the website.

If you do not wish to have your personal information used in this manner or for any other specific purpose, you can email us accordingly, at [email protected].
We may utilise “cookies” which enable us to monitor traffic patterns and to serve you more efficiently if you revisit the site. A cookie does not identify you personally but it does identify your computer. You can set your browser to notify you when you receive a cookie and this will provide you with an opportunity to either accept or reject it in each instance.
We will not sell or otherwise provide your personal information to a third party, or make any other use of your personal information, for any purpose which is not incidental to your use of this website. For the removal of doubt, personal information will not be used for any purpose which a reasonable person in your position would not expect.
If you request us not to use personal information in a particular manner or at all, we will adopt all reasonable measures to observe your request but we may still use or disclose that information if:

we subsequently notify you of the intended use or disclosure and you do not object to that use or disclosure;
we believe that the use or disclosure is reasonably necessary to assist a law enforcement agency or an agency responsible for government or public security in the performance of their functions; or
we are required by law to disclose the information.

We will preserve the content of any e-mail you send us if we believe we have the legal requirement to do so.
Your e-mail message content may be monitored by us for trouble-shooting or maintenance purposes or if any form of e-mail abuse is suspected.
Personal information which we collect may be aggregated for analysis but in such circumstances we would ensure that individuals would remain anonymous.
All personal information which we collect (including your contact details and, if relevant, credit card details) is kept confidential to the best of our ability. You will appreciate, however, that we cannot guarantee the security of transmission.
We consider it is the responsibility of parents to monitor their children’s use of our website. Nevertheless it is our policy not to require personal information from persons known to be under the age of 18 years or offer to send any promotional material to persons in that category.
You are entitled to have access to any personal information relating to you which you have supplied to us over this website. You are entitled to edit or delete such information unless we are required by law to retain it.
If you wish to comment on or query our privacy policy, or if you wish to make an inquiry regarding any personal information relating to you which may be in our possession, contact us by email at [email protected].